Too Many Top Priorities

Too Many Top Priorities

Kevin rubbed his forehead. “What do you mean this project is due in a week? We aren’t even halfway through the Fullman bid?” He listened in a growing state of overwhelm as his manager explained that they couldn’t miss this opportunity to participate in a new market....
A Team Without A Coach

A Team Without A Coach

Susan had been with her organization for three years and her frustration had turned to apathy.  After her last major assignment had been turned in with no response from management, she had given up trying.  For the past three weeks she had been coming in and doing the...
September – The New, New Year

September – The New, New Year

As I write this post, I’m looking out at a gorgeous blue sky free from oppressive humidity and full of the fresh crisp air that lifts my spirit like nothing else. It’s September 1st. Fall is coming, Jon Snow. Fall is coming. Since I was a little girl I...
How I used a process map to make a kid go to bed.

How I used a process map to make a kid go to bed.

Ah Summer Vacation.  Rest, relaxation, sun, fun……and a screaming 5 year old. We had the pleasure of taking my stepdaughter on vacation just a couple of weeks ago.  Nine hours of driving to arrive in the stunning Virgina mountains at a family fun resort....
Why Context Is Critical to Success

Why Context Is Critical to Success

  A few weeks ago I spent a wonderful week at my cottage north of Toronto with a really good friend and her awesome kids. We had the best time splashing in the lake, exploring the local town, heading to the beach, eating, sleeping, playing Scattergories,...
Why Leaders Should Download PokemonGo.

Why Leaders Should Download PokemonGo.

What the &$^# is a Pikachu? It started with a few photos on Facebook.  Cartoons and acquaintances of mine were popping up in photos together on my newsfeed.  I figured it was random or a super geeky thing I didn’t need to know about and then the posts...
Even Coaches Need Coaches

Even Coaches Need Coaches

If you’ve been reading our blogs for a while, or have noticed our recent “Whiteboard Pro-Tip Videos,” you know that we are HUGE fans of effective coaching conversations as a means of increasing employee engagement and building strong teams. (Read our...
Sorry. Be Canadian and apologize at work.

Sorry. Be Canadian and apologize at work.

Canada Day. Tomorrow, July 1st, we celebrate Canada Day.  Sorry to say, it’s not with the same gusto as our neighbours to the South celebrate Independence Day, but we celebrate with a certain “Je ne sais quoi,” that only we Canadians have.  Mostly we...
Process Mapping? I’d rather be Napping.

Process Mapping? I’d rather be Napping.

So I’ve heard a lot of people say they are so fascinated by what I do in the process improvement world, and how great they think it is , but how “it’s not for them”.  Using my coaching skills, I usually say something like, “Oh yeah?  Tell...
Whiteboard Workshop: Introduction to Process Mapping

Whiteboard Workshop: Introduction to Process Mapping

Process Mapping is awesome and fun and helpful and easy and so amazing, right? No? If you disagree, you’re not alone. We did a quick Twitter poll and asked people what their thoughts are about Process Mapping. Here are some of the replies: Process mapping? More...