Ruth Henderson, Principal and Co-founder
Ruth Henderson’s 30-year career spans a wide spectrum of business activities including sales, marketing, customer service, and financial operations, although her specialties are Coaching, Training, and Business Process Improvement.
After 17+ years in the automotive and telecommunications industries, Ruth spent more than 5 years in the Ontario Public Service building and leading an innovative and ground-breaking team of more than 60 employees focused on business effectiveness, and identifying over a hundred million dollars in savings opportunities in innovative modern service delivery.
Her formal education at Queen’s University garnered her a BA and an MBA, and she is certified as an administrator of Emotional Intelligence EQi-2.0, as a Coach, as a Six Sigma Black Belt, and as an Adult Educator.
Ruth’s career experience and education, combined with her natural skills in public speaking, have led to speaking and training engagements with the Conference Board of Canada, Indian and Northern Affairs Canada, The American Society for Quality, and other inter-jurisdictional collaboration opportunities, and she has also worked with the Public Service of Uganda where she helped this developing nation build and improve its own internal processes.
A proven leader, mentor, and coach, Ruth’s experience in change and project management builds on the technical requirements of process design to create a complete approach to improving business results.
Ruth is a writer, traveler, and allergy-free baking enthusiast working on her first cookbook.
Nicole North, Principal and Co-founder
Nicole North’s more than 17 years of experience in both the public and private sectors has allowed her to build a strong and successful professional portfolio with expertise in finance, leadership, and process improvement.
She pairs a strong technical background in both HR and statistics & data analysis with superior project management and presentation skills, using a creative and vibrant approach to process improvement.
A focus on customer service, forward thinking, and innovation allow her to communicate easily with all levels of management, and her engagement style makes her a popular trainer and coach.
Nicole’s formal education includes a honours BA from the University of Toronto and an MBA from Wilfrid Laurier University. She is also a certified as a Coach and as a practitioner in Meyers-Briggs Type Indicator assessments and training, Method Time Motion studies, and Appreciative Inquiry.
Nicole is a fitness instructor, a cottage country enthusiast, a vegetarian chef, and an actor.
Teri Nghiem, Senior Associate
For more than 18 years Teri Nghiem has provided management consulting services that focus on the way organizations manage and strategically plan the use of their most valuable resource – people.
After obtaining a BS(Hon) and a Masters Degree in Science, Teri entered the public sector and worked in IT and Finance before finding her real specialty in Human Resources. Her increasing experience in this area led her to branch out on her own and offer management consulting services.
Since 2010 Teri has worked with organizations in the public and broader public sector to drive organizational and cultural change and to align of processes, structure and people with business goals and mandates.
Her breadth of experience and focus on the customer line up beautifully with Whiteboard’s focus on process and business improvement, and we are thrilled to have her as part of our team.
Susan Ghulati Sleigh, Senior Associate
Susan has more than 20 years of experience that span a wide range of industries including entertainment technology, robotics, manufacturing, and telecommunications, with a focus on coaching, project management, process improvement, and strategic planning.
Certified as a Project Management Professional (PMP) in 2002 and as a PROSCI Change Management Practitioner in 2012, Susan has built on her BASc in Engineering to help organizations improve their products, services, and customer experience.
One of the most exciting things Susan brings to Whiteboard is her dedication to supporting women, which has been a constant throughout her career. Her efforts include delivering STEM outreach programs to secondary school students, serving on the board of directors at a women’s crisis centre, and helping organizations build corporate women’s networks.
Outside of work, Susan is passionate about fitness classes, yoga, running, and parenting two energetic teenagers.