Process Improvement

What is process improvement? Simply put, it’s the art of looking at the way something is done today, and finding ways to make it better. Everything you do is a process, whether you know it or not – from doing your taxes to mixing a martini to completing applications or scheduling appointments. Some processes are determined by law (filling out a passport application or getting a business license), but most are determined by the policies of the business or organization.

Sometimes those processes are out of date because the business has grown or technology has changed. Often, processes have developed in isolation of the rest of the activities taking place in a business, and cause problems “downstream” in another part of the organization. This triggers a problem for you, the business leader, but you’re not sure what’s causing it or how to fix it. Or worse – someone THINKS they know what’s causing it, and they fix the wrong thing.

We use a flexible approach to analyze your business processes, and are well experienced and certified in Six Sigma, MTM Studies, and Appreciative Inquiry, as well as a number of other methodologies. We collaborate with you and your team to develop a plan that is not disruptive to your business and ensures that an effective change management plan is in place.

Our job is to uncover the real source of the problem (we do this by using data analysis and process mapping, among other things), test various solutions and prove they work, and then use process design to put a new, great process in place.

We’ve done it many times before, and we can do it for you.

Testimonials from our clients:

Ruth and Nicole at Whiteboard have been true partners and collaborators in making our continual improvement program a reality. Their energetic, engaging and thought provoking approach is fresh and very welcome in today’s busy work environment. They have the right combination of experience and knowledge to help any size business improve and reach their goals. – Alex Hristovski, Sr. VP Technology Operations & PMO, IMAX 

Nicole and Ruth added incredible value to our restructuring process and were a wonderful breath of fresh air. They are the perfect balance of professionalism and approachability which worked very well with my organization. We all appreciated their ability to fit in with our team and ensure that everyone was comfortable with the process. They helped us crystalize our Vision, Mission and Values, and provided creative recommendations to clarify our rather murkey operations. I would absolutely engage Whiteboard Consulting again, given the opportunity. Thanks Nicole & Ruth! – Director, Healthcare Sector