New Course: March 11, 2015

Are you someone who wants to be better at interacting with people at work? How are your networking skills? Do you take over conversations? Do you wish you could influence some of your peers or your boss more effectively? How do you handle feedback – both the giving and the getting?

Screen Shot 2015-02-11 at 5.17.54 PM

Can I Tell You Something?

We are excited to announce our newest workshop, entitled “Can I Tell You Something,” focused on influencing through questions and feedback in order to build stronger and more effective relationships at work.

You may be aware that we have a very popular “Process of Coaching” course, and this workshop builds off of that material. The difference is that this workshop is less “corporate,” and focuses less on Management skills and behaviours associated with coaching employees. Instead, it’s about you, the individual, at any level in any job, and how you can employ coaching techniques to improve your interactions with co-workers, bosses, heck – even your family and friends! (Shh! They won’t even know you’re doing it.)

We will spend the morning on theory, with a few quizzes and group exercises to get your brains firing. After lunch, an actor specialized in this type of simulation, will join us and play the role of a number of different types of people in different situations. You will get to interact with the actor and practice what you learned in the morning session.

Simulated learning is extremely effective. We wrote a blog about it here. It is also a lot of fun, and we promise you will take away a number of very helpful tools. Whether you learn by reading, listening, watching, or doing – our workshop has it all, and we believe you will find it of great value.


Who Should Come?

If you, someone you work with, or someone you know wants to learn any of the following, then we would love to see you:

    • How to influence people through language that is inquisitive and open.
    • How to be a great (informal) mentor.
    • How to provide feedback to people in such a way that they actually figure out what you want to say before you say it.
    • How to accept feedback and act on it.
    • How to handle a confrontational situation more effectively.
    • How to be noticed and heard – in a good way!
    • How to be a better networker.

Where Is It?

This workshop will be held in the beautiful Toronto Room at the Verity Club. The address is 111d Queen Street East in Toronto, and is just east of Jarvis Street on the south side. (It’s an old chocolate factory!) Screen Shot 2015-02-11 at 4.35.41 PM

When Is It?

March 11, 2015, from 8:30am to 5pm.

How Much Is It?

$450 plus HST, including a light lunch and refreshments.

If you have any questions, please email us at

Click here to reserve your place.

Hope to see you there,

Nicole & Ruth

Ready, Set, Goal!

New Year, New Goals!

Date(s):February 4th, 2015 and February 12, 2015 (choose one)

Time: 6:30-8:30pm

Location: 111D Queen Street East, Verity Club, Sand Room


Is your organization on auto-pilot? Is 2015 the year to actually change the way you are doing things?  Are you ready for your business to be better, faster, and more efficient?  Screen Shot 2014-11-28 at 9.03.58 AM

This workshop with Ruth Henderson and Nicole Dunn from WhiteboardConsulting Group will teach you to “Execute Flawlessly”. Make your New Year’s business resolutions a reality. Set a goal, track metrics, and be accountable. Make 2015 your best year yet!

Price: $30.00 per person

Workshop includes manual and light refreshments.

For registration email: 

New Course! – The Process of Coaching


Please note location change: Verity Club, 111d Queen St E, Toronto


We have been teaching and writing about how to be an effective coach for a while now, and are truly excited to announce that we are offering a full-day session on the topic in June.

If you manage people and you’d like to know how to be a better coach at the office, become more engaged with and respected by your employees, and learn how to coach “across and up” as well as “down”, then this session is for you! You will learn some new and useful concepts, and then have a chance to practice it with an actor who will play different employee characters during our interactive afternoon. It’s fun and it’s so helpful – we can’t wait for you to join us!!

The details:

  • Your choice of either June 9 or June 10
  • 8:30am – 5pm
  • (Please note location change) Verity Club, 111d Queen St E, Toronto, ON M5C 1S2
  • $595 plus HST per person
  • Earlybird savings of 10% if you book by April 30th
  • Lunch is included

Click here to register today! And if you have any questions, please do contact us.

See you in June!

Some quotes from our session in Chicago at last September’s Quality Expo:

Nicole and Ruth put on an amazing session at the 2013 Quality Expo. They work together very well and come across like good friends talking to you in a relaxed setting, all while conveying concepts that are some of the hardest to master in business. I guess that’s why they’re so good at “Process Improvement by Osmosis”, because they make the mastering of coaching so painless. I highly recommend. Glen Young, Engineering Manager, Pequot Tool & Manufacturing

Your session “Create a Process Driven Culture Via Coaching” was listed time and time again as the favorite of the conference. I really wanted to share that piece with you because it’s always great to hear that your work is well received. Keep doing what you two are doing, it’s clearly working. Heather Townsend, Project Coordinator, UBM Canon Conferences

COMING SOON: Whiteboard University

Did you love our Process Improvement 101 course? Get ready for a whole curriculum of courses and course materials from Whiteboard Consulting Group.

Whiteboard University: Our Approach to Learning

At Whiteboard Consulting Group (WCG) we understand that adult learners vary in learning style and preference, and that there are unique considerations for in-person and remote/virtual learning.

We believe in helping participants understand theory and concepts via interactive and guided learning that is applied to realistic and applicable business cases.

Whiteboard UniversityIn addition, our teaching is based on the Howard Gardner’s theory of “multiple intelligences”, which states that there are several types of learning styles (e.g. kinaesthetic, logical, intra-personal, visual/spatial, linguistic, interpersonal, etc). Our style is to ensure that each type of learner will find some portion of our agenda that resonates with them. By doing this, we reach every single student.

As trainers we link the diverse backgrounds, learning styles and job requirements of each learner to the practice of the curriculum, thus ensuring they understand and can apply this new knowledge in every-day office settings.

Process Improvement Curriculum

PI-101: Introduction to Process Improvement Part I

In this course the learner is introduced to the history and evolution of traditional process improvement methodologies and the benefit (or “burning platform”) of adopting a culture focused on quality improvement.Whiteboard University

The learner will also be introduced to “The Whiteboard Way”, a simplified and efficient method of implementing process improvement. Learners will be able to apply basic tools allowing them to be specific when defining opportunities for improvement (Define It!). As well, the learner will be able to present these opportunities in a visual format (Draw It!).

PI-201: Introduction to Process Improvement Part II

This follow-up course allows the learner to move from problem identification to the identification of solutions (Imagine It!). The importance of data-based decision-making is introduced as a critical element of business case development (Prove It!), and foundational to the final phase, communication. Finally, learners will understand the influence that an effective communication strategy will have on the success of their process improvement activity (Talk About It!).
Pre-requisite: PI-101 (or equivalent)

Ruth Henderson - Whiteboard ConsultingPI-301: Connect the Dots: Why Data is Important

This course addresses the common complaint of being “data rich but information poor”. The learner will be introduced to the basics of collecting high quality data and performing basic analysis to prove the root cause of a problem (data-based decision-making), support the proposed solution to the problem, and develop simple methods for ensuring the improvement “sticks”.
Pre-requisite: None

PI-302: Process Improvement Through Coaching

In this course the learner will be able to combine the concept of process improvement basics with the basics of coaching. By putting the two together, experience has shown it is possible to change a culture almost by osmosis.

An effective and engaging leader (at any level) can coach “up, down, and across”, lead by example, and subtly and permanently change the course of his/her organizational culture.

The learner will understand how to take small but specific steps to change a resistant culture to one based on processes and data-based decision-making.
Pre-requisite: None

Whiteboard University

PI-303: Introduction to Project Management

The learner is presented with the essential elements of project management in a simplified and common sense approach.

The importance of planning, time management, task assignment and communication are introduced as critical factors needed to deliver successful projects.

This course presents the learner with a simplified, common sense, from ‘the gut’, way of approaching project management. No business or engineering background required.

A myriad of critical elements are introduced, including: understanding scope (where to draw the line), how to create a basic project plan, the importance of roles and responsibilities, time management- the archenemies of risk mitigation, and communication plans ( understanding your audience, check points and team meetings).

PI-401: Mind the Gap: Managing the Space Between the Silos

In this course the learner will learn how to break down traditional “silo” mentality by organizing work so that it can not only be done, but also can be managed and supported. The learner will identify and develop key corporate processes that ensure effective communication across teams, departments, divisions, and even physical locations. The importance of emotional intelligence as an effective means of influencing the successful implementation of these processes will be discussed.
Pre-requisite: None

Contact Us for PricingWhiteboard Consulting Toronto - Team

We offer discounts for those who register for the entire curriculum. We also can do webinars for remote learners!

Stay tuned for course dates and locations! If you’d like more information email us at:

Miss our webinar with Ian Brodie?

To see our interactive webinar, click here.

We’ll be covering some simple techniques for streamlining your marketing and other processes to free up more time for winning clients. Webinar with Ian Brodie

Lack of time is the number one reason Ian hears from many people about why they struggle with their marketing. And often the root cause is that their marketing and other activities are very reactive and ad hoc.

Because we haven’t turned what we do into a systematic, repeatable process, we’re spending way too much time “muddling through” instead of getting the job done quickly and efficiently.

And so it feels like we just don’t have enough time to market and win clients.

But with a little streamlining and introducing more rigour into what you do, you can often free up a lot of time from each process. And do them better into the bargain.

If you want to learn more, check out the webinar here.

Check out Ian’s site to learn more about his pain free marketing and selling tactics!