Tag Archive: coach

New Course! – The Process of Coaching


Please note location change: Verity Club, 111d Queen St E, Toronto


We have been teaching and writing about how to be an effective coach for a while now, and are truly excited to announce that we are offering a full-day session on the topic in June.

If you manage people and you’d like to know how to be a better coach at the office, become more engaged with and respected by your employees, and learn how to coach “across and up” as well as “down”, then this session is for you! You will learn some new and useful concepts, and then have a chance to practice it with an actor who will play different employee characters during our interactive afternoon. It’s fun and it’s so helpful – we can’t wait for you to join us!!

The details:

  • Your choice of either June 9 or June 10
  • 8:30am – 5pm
  • (Please note location change) Verity Club, 111d Queen St E, Toronto, ON M5C 1S2
  • $595 plus HST per person
  • Earlybird savings of 10% if you book by April 30th
  • Lunch is included

Click here to register today! And if you have any questions, please do contact us.

See you in June!

Some quotes from our session in Chicago at last September’s Quality Expo:

Nicole and Ruth put on an amazing session at the 2013 Quality Expo. They work together very well and come across like good friends talking to you in a relaxed setting, all while conveying concepts that are some of the hardest to master in business. I guess that’s why they’re so good at “Process Improvement by Osmosis”, because they make the mastering of coaching so painless. I highly recommend. Glen Young, Engineering Manager, Pequot Tool & Manufacturing

Your session “Create a Process Driven Culture Via Coaching” was listed time and time again as the favorite of the conference. I really wanted to share that piece with you because it’s always great to hear that your work is well received. Keep doing what you two are doing, it’s clearly working. Heather Townsend, Project Coordinator, UBM Canon Conferences