Lean Six Sigma for Service Delivery (3 days: May 4, 11 AND 12)


Do you work in an organization or function specializing in Service Delivery? Do you want to transform the way you provide service to the public and make things better and faster and save money while you’re at it? Have you heard of Lean Six Sigma and wondered what it is all about and how you can apply it to your job?

If you answered yes to any of the above, then this is the course for you.

This three day course (delivered Monday, May 4th, Monday May 11th, AND Tuesday May 12th) will provide you with an overview of Lean Six Sigma – how it started, why it works, and the basic tools, tips and tricks that make it succesful.

We will use a combination of a case study and examples from your own workplace (yes, this means you will have homework between Day 1 and Day 2) to make the concepts relevant and applicable to you. You’ll learn how to apply the tools without using fancy software (besides Excel), and will leave with a solid understanding of how to identify opportunities, properly analyze them, and implement them effectively.

If you like to learn in a fun, engaging, and creative environment, then we encourage you to sign up today.

Learning Objectives

The purpose of this course is to provide an overview of Lean Six Sigma, with specific focus on how it applies to organizations in the service delivery industry. Attendees will work through a case study to apply tools, and will have the opportunity to develop an idea from their own organization.

At the end of this course, you will be able to:

  • Describe the differences and similarities between Lean, Six Sigma, and Lean Six Sigma
  • Use the appropriate Lean Six Sigma tools to initiate and complete a successful improvement project

Our style is fun and engaging, and you will leave with practical, relevant, and useful tools, tips, and tricks to make you more successful in measuring and sharing the important information in your organization.


Who Should Come?

  • Leaders at all levels who work in the service delivery industry and are interested in learning more about Lean Six Sigma and how it can help improve effectiveness and efficiency in their work place.
  • Individual contributors responsible for implementing quality and process improvement projects.

Screen Shot 2015-02-11 at 4.35.41 PMWhere Is It?

This workshop will be held in the beautiful Toronto Room at the Verity Club. The address is 111d Queen Street East in Toronto, and is just east of Jarvis Street on the south side. (It’s an old chocolate factory!)

When Is It?

This is a three-day course: May 4 AND May 11 AND May 12, 2015, from 8:30am to 5pm.

How Much Is It?

$750 plus HST, including a light lunch and refreshments on all three days. If you have any questions, please email us at info@whiteboardconsulting.ca/staging.


Hope to see you there, Nicole & Ruth